PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nuwaveneon.com (the “Site”). 

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, and debit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors 

The Site is not intended for individuals under the age of 18. 

Contact information: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@nuwaveneon.com or by mail using the details provided below: 

Nuwave Neon
[Re: Privacy Compliance Officer] 
1115 E Twiggs St, Tampa FL 33602, United States

Not at all!

Nuwave Neon signs come ready to hang, with pre-drilled holes. If you can hang a picture frame, you can hang a Neon! Have questions?

Send us a message!

LED neon signs are vastly different from traditional neon gas lights. They are safer, more energy-efficient and are actually brighter by 5-10%. You’ll also love that they cost 80% less to run than those old neon signs. 

A lot safer. By a long shot. They don’t get warm to the touch; they use less energy and have no toxic gasses. And, because they use such a low amount of energy, they’re also low risk for any electrical hazards. They’re pretty much better than traditional neon signs in every way. No dangers or worries. Just 100% fresh poppin’ color with an eco-friendly flavor.

When we say our signs are more energy-efficient, we mean it. An average sign gives you an estimated 50,000 hours of gorgeous light beaming in oh-so-stunning colour. That means, if you run your light for 5 hours a day, it could last up to30 years.

Not all neon sign companies are created equal. Quality is at the heart of all that we do, and that’s why each Nuwave Neon sign comes with an industry leading 24-month warranty (12-month warranty for waterproof/outdoor signs). Also, our support team is always ready to brighten-up your day, whenever you need a hand or support.

Our HQ is located in sunny, balmy, breezy Tampa, Florida. We weren’t joking when we said we love light.

All our Neons are crafted from scratch just for you and shipped worldwide.

Standard orders to the United States and Canada will normally take 10-20 days to be made and get from us to you.Priority orders to the United States and Canada will normally take 7-14 days to be made and get from us to you.Standard orders to the rest of the world will normally take 14-21 days to be made and get from us to you.Priority production orders to the rest of the world will normally take 10-14 days to be made and get from us to you.

Please note: Shipping may be impacted by FedEx, UPS, and DHL delays.

No problem! We offer priority production on all orders. Simply select this option when you checkout to expedite your order. This will push your order to the top of our order queue and an additional charge will be added. With priority orders, you can expect to receive your neon sign up to an additional week sooner than standard production and processing.

Heck yes. This is our bread and butter. Use ourneon customizer to create a text-based Nuwave Neon sign. If you need something more custom, such as an image or logo, simply email our design team at custom@nuwaveneon.com.

Great question! Here are the differences between the color types:

·      Standard single-color: This is the color you have selected. It is not changeable.

·      Multi-color: This allows you to change the color of your sign to not just one color, but several of our most popular colors ( Lust Red, Hot Pink, Deep Blue, Ice Blue, Purple, Lucky Green, White & Orange) and several additional modes. Simply just use the remote included with your order to make the rainbows fly. 

As easy as a Sunday afternoon nap! Simply choose a space on your wall and use the stainless-steel mounting brackets that come with your sign to transform your space. Can't drill in the wall of your residence? No problem! We highly recommend using command strips.

We ship our products worldwide with complimentary priority shipping. All of our orders are insured against damage during the shipping process.

We wouldn’t dare risk ruining our handmade artwork. Lucky for everyone, our handcrafted neon signs are super durable and safe to ship. But just to be safe, we don't spare any expenses when it comes to protecting your neon sign. We also use the highest quality packaging materials to ensure it arrives to you in perfect condition. Every package is custom-made to conform to your sign.

If it’s an emergency, you should probably call 911. We're here to assist you if it’s something to do with our lights!

Simply email us directly atsupport@nuwaveneon.com. 

Our LED neon signs are all rated for 50,000 hours. That’s nearly 3X the life expectancy of traditional neon signs. If problems arise, they are typically due to the 12V transformer that powers your sign and those can be replaced and are covered under your warranty.

Should any problems arise, please email us at support@nuwaveneon.com.